How can I order from Logs2U?

You can order securely online through our https payment gateway or by telephone on 0845 450 1163 (Local call rates apply). Our customer services team are happy to answer your calls Monday to Friday 8am till 8pm and on Saturdays from 9am till noon

What payment methods are there?

You can pay by a wide variety of credit and debit cards and by PayPal too.  Please see the range of cards we can accept at the bottom of the page. 

If I pay online will my transaction be secure?

We take all reasonable steps to ensure your online security. Payments are progressed through secure (https) gateways with WorldPay or through PayPal - two of the world's leading secure online payment protection systems.

My credit card has not been accepted - how do I order?

Please telephone us if you have a problem with paying online. We can also progress payments over the telephone - 0845 450 1163.

I'm not sure which logs to order - Can you help?

Yes, of course we can help. First have a read through some of our Online Log FAQ's to find the answers you're looking for. If you can't find the answer, please give us a call, we're always happy to answer your queries.

Where can I log in?

Once you have registered on the site, you can log in using the login button - top right of the home page.

Where can I subscribe for offers and promotions?

Periodically, Logs 2 U will send email newsletters to customers with details of service developments, special offers and money off promotions. Our e-newsletter is guaranteed to save you money. If you wish to unsubscribe at any time you can do so from any email we send to you or from the home page - in the email subscription dialog box.

Is there a benefit to being a registered user?

Yes - Registered users get access to products, information and services that are not available to the non registered users. Most of the benefits and functionality is delivered to you through your own personalised user menu.

I've forgotten my password and I can't login - help!

If you have forgotten your password you can change it to a new one - Change Password. Just enter your username or email address and we will send a new password to you by email. When you have logged back in correctly, you can opt to change your own password to something more memorable.

There's a problem with using the website - what do I do?

If you experience problems with using the website you can, if operational, use our Contact Form or telephone us.

The site says its down for maintentance - how come?

Periodically, we may have to make changes to the website which means taking it offline. If this is the case it will usually display a notice when it is likely to be available again. If the site is persistently unavailable, please call us to place your order - 0845 450 1163.

I've placed an order but not had a confirmation email - why?

Our system automatically emails you on order completion so that you have a copy of your order information. If this is the first time we have sent an email to you it's most likely that your email provider or the email software you used has stopped the email we have sent from being delivered to you. Ask your provider to check and configure your email software to accept our email address and not mark it as spam. Email not delivered to your "inbox" is most likely delivered to a "Junk Mail" or "Spam" folder.

I wish to order - but how can I give you delivery instructions?

When you place your order, you can add delivery and other instructions to the order during the checkout process (before you pay for your goods). If we cannot meet your requirements we will call or e-mail you to discuss options.

I've placed an order - when will I get my delivery?

We aim to proivde a prompt delivery service. We usually are able to ship products within a 4 to 6 day time span. We will keep you notified if we experience any delays regarding your order progress.

Will my logs get wet when being transported to me?

If it's raining then it is possible that they may get wet in transit.  However, we take all possible steps to ensure that wood remains dry during processing and transportation and provide all our seasoned and kiln dried logs in water resistant packaging to minimise the likelihood of your logs being delivered wet.   

How much is the delivery charge?

We have a minimum order value of £50 on all orders. All orders are delivered FREE of Charge.

How do you deliver to me?

We have our own in-house fleet of delivery vehicles and most Logs2U products are delivered by our own friendly drivers. The only exception to this is with Dumpy Bags and axes and fireside accessories. Because of the size and volume of the dumpy bags of logs we choose to use a third party delivery company. Please note that dumpy bags are only delivered to the kerbside and you will need to ensure that access is available for the delivery to take place. It is then your responsibility to move the logs from this location to wherever you need them, be it your log store, garage or fireside.  Considering a full dumpy bag of logs can weigh over 300kg you might like to consider purchasing Handy bags instead which are still great value for money but much easier to move around.  See our full terms and conditions for more information.

What happens if i'm not happy with my goods?

Like all good and trusted companies - we have a process for handling your returns .

Can you deliver anywhere?

No. We offer our service only to mainland areas of England and Wales. If you are in doubt, please contact us first. If we receipt orders for areas where we do not deliver to, you will be notified and your order will be cancelled and refunded.

I'm not sure what to order - can you help?

Yes, have a read through the Real Wood Guide , read any of our informational pages or call to speak to one of our knowledgable and friendly customer services staff on 0845 450 1163 - they can advise you on the best type of products to buy for your stove, wood burning stove or multi-fuel apppliance.

I can't find what I'm looking for - Can you help me?

Yes - there are different ways to assist. Top left of the homepage, under the logo is our site search utility. Just enter in the keyword you're looking for (hardwood logs, firewood etc.).

You can also browse using the site menu's. Those on the left hand side of the screen are split between navigating the wood fuel products we have for sale and information pages about logs and wood fuels.

If you have a registered account and you login, you will also get access to other features, solid fuel products (smokeless fuels, Homefire smokeless coal, ecoal etc) and information too.

Alternatively, use our FAQ Section, Log Buying Guide or read our Log Blog page as well.

If you cannot find what you are looking for please call one of our helpful customer service agents on 0845 450 1163  for support and guidance.